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frequently asked questions

What is SMS?
SMS stands for short message service. It enables phone users to send text messages of up to 160 characters in length to one another. SMS messages cost about 25 cents although the price varies depending on your supplier and phone plan. Text messages that you send to TV shows or to enter competitions may cost more (often 55 cents) always check the price warning. This is also known as Premium SMS. To send premium or receive SMS you may have to phone yournprovider and ask for it to be enabled.

What is WAP?
WAP stands for Wireless Application Protocol. The first version of WAP (WAP 1.0) offered a very simple way to view internet style content over your phone. It works best with pages that are mostly text with few graphics, but it does not have the character restrictions of SMS and can be useful for viewing information and text entertainment content. Later versions of WAP offer more capabilities and look more like viewing a simplified web page delivered through your phone .

WAP enabled handsets are the most commonly used devices for viewing images, sound and video over you phone. Our WAP site is optimised for WAP 2.0. This means that you may have trouble accessing content if your handset does not support this and would be better off looking at it on the website.

To use WAP you may need to contact your provider and ask for it to be anabled.

What is mobile internet?
Some phones and PDA's now come with a full blown HTML browser (like your PC) this enables them to access more sophisticated internet-style content with more graphics and images. An example is the Motorola A925, which has an Opera browser built in. These phones are expensive at the moment and the download speeds still make the PC a better experience, but they do enable you to look at any ordinary website through your phone.

Can I get the internet on my phone?
Check your handset specifications with the manufacturer to see whether your phone has WAP or chtml or xhtml capabilities. If it has any of these you should be able to view mobile internet content at varying levels of complexity. Many mobile sites will automatically reformat for your phone by automatically detecting what kind of phone you are using and serving you the version of the site that best suits your phone capabilities.

Can I view any website I like?
Sort of yes, but if the site has not been optimised for viewing from your mobile, pages might not load properly, be too large or just look funny Websites have to be simplified to suit the smaller screen and slower connection that you get on a phone. Loading a webpage that has not been optimised for mobile will also cost more money because usually webpages have lots more information than mobile site pages and therefore use up more bandwidth sending you this information.

If the page has been optimised for viewing with a mobile you should be able to search for any mobile internet address that you like and have a good viewing experience.

How do I get to the website/mobilesite?
Most carriers will allow you to visit a website through your phone by going to the 'services' menu, selecting "go to address" and keying in the URL that you are looking for. You can then save this as a bookmark so that you don't have to type it in again later.

Some providers restrict the sites that you can view to one's that are approved by them, e.g. Hutchison 3. This is called a walled garden. It enables the provider to be sure that you are seeing good quality content and can prevent users for accessing inappropriate content. Other providers (e.g. Optus) will have 2 tiers, mobile sites that they support and promote and then a general browser where you can enter a URL as you would on a PC.

How much does it cost?
This depends on your provider. We will not be charging for you to view any content from our website but you will be charged by your provider to receive the data. Typical data rates are around 2cents per kilobyte. Please check the rate that your carrier charges. Some providers cap data rates, but you should check how big the file is that you are accessing. Our file sizes will all be listed on the WAP site page so you will be able to calculate the cost before you choose whether to view it over your phone.

How do I know if my phone can handle movies/images/ringtones?
Check the manufacturer specifications. They should be listed on handset manufacturers' websites.